messages.cancellation_policy

UniBazaar.org Cancellation Policy

At UniBazaar.org, we strive to provide a seamless shopping experience. If you wish to cancel an order, please review the following policy for details on how cancellations are handled:

1. Cancellation of Orders by Customers

1.1. Pre-Delivery Cancellation

  • Before Shipment: If you wish to cancel an order before it has been shipped, you can do so by visiting the "My Orders" section on your UniBazaar.org account. Select the order you wish to cancel and follow the prompts to initiate the cancellation. Cancellations can be made up to 24 hours after placing the order, provided the order has not yet been processed or shipped.

  • Order Status: If the order has already been processed or shipped, it may no longer be eligible for cancellation. In such cases, you can request a return once the item is delivered.

1.2. Post-Delivery Cancellation

  • Return Request: If the order has been delivered and you wish to cancel or return the product, please follow our Return Policy. You can request a return through the "My Orders" section of your account within the specified return period.

2. Cancellation of Orders by UniBazaar.org

UniBazaar.org reserves the right to cancel an order under certain circumstances, including but not limited to:

  • Product Availability: If the product is out of stock or unavailable, we will notify you and cancel the order. A full refund will be issued in such cases.

  • Pricing Errors: If there is a pricing error or incorrect information related to the product, UniBazaar.org may cancel the order. We will inform you of the cancellation and process a refund if payment has been made.

  • Fraudulent Activities: Orders suspected of fraudulent activities or violations of our policies may be canceled.

3. Refunds for Cancelled Orders

  • Pre-Delivery Cancellation: If you cancel an order before it is shipped, the refund will be processed to your original payment method. The refund amount will be credited within 5-7 business days, depending on your bank or payment provider.

  • Post-Delivery Cancellation: If you return an item after delivery, the refund will be processed after we receive the returned product and confirm its condition. The refund will be credited to your original payment method or as UniBazaar.org balance, depending on your preference.

4. How to Cancel an Order

To cancel an order, follow these steps:

  1. Log in to your UniBazaar.org account.
  2. Go to "My Orders" and locate the order you wish to cancel.
  3. Select the order and click on "Cancel Order."
  4. Confirm your cancellation request.

5. Important Notes

  • Partial Cancellations: For orders with multiple items, you may be able to cancel specific items rather than the entire order, depending on the status of the items.

  • Delivery Charges: If applicable, delivery charges will be refunded for orders canceled before shipment. For returns, delivery charges may not be refundable.

  • Customer Service: If you encounter any issues with order cancellation or require assistance, please contact our Customer Service team via [insert contact information or link to support].

Note: UniBazaar.org reserves the right to update or modify this Cancellation Policy at any time. Any changes will be posted on our website