english
Unibazaar.org Refund Policy
Quick Solutions
- Check the status of your refund
- Manage your returns
- FAQs: Damaged, Defective, or Wrong Product
- Package shows delivered but not received
- FAQs on Refunds
- View order history and track your package
- How to return items
- Return pick-up issues
Once we receive your return or the seller notifies us of the receipt of the return, as the case may be, a refund is issued to the original payment method (in the case of pre-paid transactions) or to your bank account / as Unibazaar.org balance (in the case of Pay on Delivery orders).
Refund Timelines:
The refund time period for different modes of payments is provided below.
| Available Refund Method | Refund Time-frame |
|---|---|
| FBA orders (After the return is received by Unibazaar.org) | Seller-Fulfilled orders (After seller notifies Unibazaar.org of receipt of return) |
| Prepaid Orders | |
| Unibazaar.org Balance* | Up to 4 hours |
| Credit Card/ Debit Card | Up to 5 Working Days |
| Net Banking Account (Credited to Bank Account) | Up to 5 Working Days |
| UPI Linked Bank Account | Up to 5 Working Days |
| Pay on Delivery Orders | |
| NEFT to Bank Account | Up to 5 Working Days |
| Unibazaar.org Balance* | Up to 4 hours |
| Paper Cheque | Up to 10 Working Days |
*Unibazaar.org balance is a sum of all balances associated with Unibazaar.org Gift Cards in your Unibazaar.org account. Unibazaar.org Gift Cards are issued by Pine Labs Private Limited under the brand name of Qwikcilver and are subject to the Unibazaar.org Gift Card Terms and Conditions.
If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
If the Credit/Debit card that was used to place the order is no longer active or is expired, please contact us for assistance.
Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.
For Seller-Fulfilled Orders:
For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced. In any case where a refund is required, the seller(s) need to authorize that refund. Unibazaar.org can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.
Refund for Pay on Delivery Orders:
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Unibazaar.org account (as Unibazaar.org balance).
If you wish to receive the Pay on Delivery order's refund to your bank account, you can update the details of the bank account from the Returns Centre when you are returning an item.
To add your bank account through the mobile app, go to Orders > Click on the order you want to return > Select Return or Replace items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.
To add your bank account through the website, go to Orders > Click on the order you want to return > Select Return or Replace items option > Select ‘Refund to your bank account’ > Select ‘Choose a bank account’ > Select ‘Add a new bank account’, and enter your bank account details.
Note: Refunds cannot be processed to third-party accounts. The name on your Unibazaar.org account should match with the name of the bank account holder.
Paper Cheque Clearing
All cheque refunds will be in the form of "at par" Deutsche Bank cheques. All Deutsche Bank cheques are cleared locally in the following cities:
Ahmedabad | Delhi | Ludhiana | Pune Aurangabad | Gurgaon | Moradabad | Salem Bangalore | Kolhapur | Mumbai | Surat Chennai | Kolkata | Noida | Vellore
If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.
In case you plan to drop your cheque in a clearance box, please note the following:
- If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.
- If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.
Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.
Note: Once a cheque is issued, Unibazaar.org will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of the refund.
Shipping Cost Refunds
For Fulfilled by Unibazaar.org and Prime Eligible items, return shipping costs of up to Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques.
Note: If you incur return shipping charges over Rs. 100 for returning large and heavy items, you can contact us for an additional refund. For a refund of such additional charges, proof of payment, like a courier receipt, needs to be submitted.
If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.
